RETURN & REPLACEMENT POLICY:

Thank you for shopping with Quad Store. We strive to provide high-quality products and excellent customer service. However, we understand that you may occasionally need to return or exchange an item. Please read the policy below to understand how returns work.

1. Eligibility

  • To qualify for a return, the product must be:

    • Unused

    • In its original packaging

    • In the same condition as when you received it

  • This return policy applies strictly to items that are received dead on arrival (DOA).

  • Certain items may not be eligible for return due to the nature of the product.

    • Please check the product description or contact our customer service team for details.

    • DIY electronic kits and individual electronic components are not eligible for return.

2. Timeframe

  • You have 3 days from the date of purchase/delivery to initiate a return for items that are dead on arrival.

  • After this timeframe, we will not be able to process your return request.

3. How to Initiate a Return or Exchange

To initiate a return or exchange, please contact our customer service team via online chat or email and provide:

  • Your order number

  • The item(s) you wish to return or exchange

  • The reason for the return

Our team will guide you through the next steps.

4. Return Shipping

  • The customer is responsible for the cost of return shipping, unless the return is due to:

    • An error on our part, or

    • An incorrect item being sent.

  • We recommend using a trackable shipping method, and the tracking details must be shared with us via email.

5. Refunds or Exchanges

  • Once we receive the returned item(s) and verify their condition, we will process your refund or exchange.

  • Refunds will be issued to the original payment method used at the time of purchase.

  • If you opt for an exchange, we will dispatch the replacement item(s) as soon as possible, subject to stock availability.

6. Restocking Fee

  • A restocking fee may apply for unused products that are returned.

  • The exact fee amount, if applicable, will be clearly communicated to you during the return process before the return is finalized.

7. Damaged or Defective Items / Missing Items

  • If you receive a damaged or defective electronics component, please contact our customer service immediately.

  • We may request additional information or evidence, such as photographs or videos, to help resolve the issue.

Unboxing Video Requirement

To process any claim for missing or damaged items, an unboxing video is mandatory.
The video must clearly show:

  1. The outer package before opening

  2. The entire unboxing process without cuts or pauses

  3. The condition of all items received

Claims without a proper unboxing video recording will not be accepted.

All our products undergo rigorous quality checks and are packed using a weight-based verification system to ensure accurate and secure packing.

8. Policy Changes

This return policy is subject to change without prior notice.
We recommend reviewing the policy before making a purchase.

If you have any questions or need clarification, please contact our customer service team—we’re happy to help.

Payment Policy

  • Full payment must be completed by the buyer for an order to be processed.

  • Orders with incomplete or failed payments will not be processed.

  • If any issue arises with your payment, we will inform you and keep you updated until it is resolved.